云从AI客服助手

Cloudwalk AI CustomerService Assistant Privacy Policy

Effective from March 28, 2024

We at CloudWalk(the "Company", "we", or "us") are committed to safeguarding the privacy of our customers. This Privacy Policy entails the way in which your Personal Information or Usage Information will be collected, used, shared, stored, protected or disclosed by our service (including https://chatbot.cloudwalk.com/). This Privacy Policy applies to the mobile application or website developed by us in relation to services provided to you by the Company from time to time ("Services"). By using our Services, you agree to be bound by the terms of this Privacy Policy. If you do not accept the terms of the Privacy Policy, you are directed to discontinue accessing/using our application in any way. We strongly recommend that you read the policy carefully before proceeding with any transaction on our application.

Why we collect your information?

We collect information about you for the following general purposes: For registration and to manage your account, including to facilitate your access to and use of our Services; to communicate with you in general, including to provide information about us; to respond to your questions and comments, to prevent potentially prohibited or illegal activities and to enforce our Terms of Use.

Collecting and Using Your Personal Data

When you visit or use our Services, we collect information about your computer or mobile device. Some of the information we collect include:

• User Content: As you utilize our Services, we gather Personal Information embedded within the inputs, file uploads, or feedback you submit to our Services ("Content")
• Cookies: If you are accessing our mobile application through computers we place “Cookies” on your computer to identify it. "Cookies" are identifiers we transfer to your computer or mobile device that allow us to recognize your browser or mobile device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or mobile device to prevent or limit your computer or device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. If you click on a link to a third party website, such third party may also transmit cookies to you. You hereby agree that this Privacy Policy does not cover the use of cookies by any third parties.

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• The account and password for logging into this system
• Usage and content generation Data
• Email content

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

With whom we share your information?

• We neither rent nor sell your Information in personally identifiable form to anyone in order to monetize through ads or leads.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

How do we protect your information?

We want you to have full faith in having your information safe and secure with us. We follow generally accepted standards to protect the Personal Information and Usage Information submitted to us. While no Services can guarantee full-proof security, we have appropriate administrative, technical and security procedures to keep your information intact, secure and confidential. Your information is handled only for the purposes required by authorized employees or agents or third party vendors and the like and we employ appropriate firewalls, encryption technologies and intrusion detection systems to keep your information secure and safe from any unauthorized use.

GDPR Privacy

We may process Personal Data under the following conditions:

• Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
• Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
• Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
• Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
• Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
• Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service, or from Your purchases on our Service.
• Indirectly from You. For example, from observing Your activity on our Service.
• Automatically from You. For example, through cookies We or our Service Providers set on Your Device as You navigate through our Service.
• From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors to provide advertising on our Service, third-party vendors to deliver targeted advertising to You, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.

Personal Information of Minors

If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us at support zhangyang@cloudwalk.com